Yes, you can. You can upload a spreadsheet with a list of email addresses you want to send an ecard to. This service is only available to corporate users who want to send bulk ecards to their staff or customers. You can find out more information about this on this page – Corporate Christmas Ecards.

-Select eCard
Choose a card for the right occasion.

– Add a personal message
Personalise selected eCard with a unique message to the recipient.

-Send an ecard
Add as little or as much donation as you like. We suggest a minimum donation of what a traditional card and stamps would have cost. Now send!

-To schedule an ecard for future date
Click “Send on” button and choose for the future date

-Will the video eCards play when sent through Email?
Yes, there will be a “Play” call to action link in the email announcing the video ecard to the recipient.

-Can animated eCards be viewed on IPHONES or IPADS
Yes, animated ecards can be viewed on all devices.

-Can I personalize my eCard animation?
You can add words and emojis to the section of the eCard sending process, where you are invited to personalise your ecard

-What is the difference between a Hope Spring Gift Card and a Hope Spring eCard?
The gift cards are fixed sums of donation you can make, starting from about £30, eCards are regular greeting cards like greetings you can send to wish someone a happy birthday, happy anniversary etc.

-Tell me more about your privacy policy?
We do NOT sell or share your details with any organisations. You can read our full privacy policy here.

-I have more questions, how can I contact you?
You can use the chat app at the bottom of every page on our site or visit our contact us page.

-Why send a Hope Spring Charity eCard?
There are a myriad of reasons why you should send a Hope Spring eCard. Top reasons include getting your greetings to the recipient instantly, supporting a good cause and reducing your carbon footprint. Sending an eCard is arguably more environmentally friendly than sending a traditional card.

-What percentage of my donation goes to charity?
We are actually a registered charity, our volunteer created this platform for us, to help with our fundraising, so 100% of your donations goes directly into funding our clean water projects in Africa.

-How many recipients eCards can I send one eCard to?
You can send a copy of your ecard to four additional recipients. Be aware that personalisation may not be as effective as when a card is sent to a single recipient. We usually increase the number of recipients in December, for Christmas eCards.

-How would I know that my card was delivered?
You will receive a copy of the eCard you sent instantly, your recipient should receive the eCard at the same time. You can always check whether your recipient has opened their eCard by login into your personal control panel on our site to track the status of your eCard.

Step one: Choose an eCard.

Step two:  Address and personalise the eCard by adding email address(s) and a message.

Step three: Please choose  PayPal as the payment method

Step four: You have the option of donating with PayPal or Donating with a Credit or debit card 

Step five: Provide your credit or debit card details and it is done!

Step one: Choose an eCard.

Step two:  Address and personalise the eCard by adding email address(s) and a message.

Step three: Please choose  PayPal as the payment method

Step four: You have the option of donating with PayPal or Donating with a Credit or debit card 

Step five: Click on the Gift Aid to my donation option.

Step six: Provide your credit or debit card details and it is done!

Email delivery

• The recipient receives an email with the video eCard displayed inside the email

• The video can normally be played directly in the email

• The sender also receives a copy of the same email for confirmation

WhatsApp delivery

• After donation, the sender is taken to a WhatsApp thank-you page

• Clicking the WhatsApp button opens the WhatsApp app on the sender’s device

• A shareable viewing link is generated

• The recipient clicks the link to watch the video eCard in their browser

Some email apps and providers do not support video playback inside emails, even though the video is included correctly.

This is especially common with:

• Mobile email apps

• Older email software

• Email providers with strict security rules

In these cases, the video may:

• Not play at all

• Show a blank area

• Display a play button that doesn’t respond

No.
If the sender can view the video in their copy, the eCard was sent correctly.

The issue is usually due to:

• The recipient’s email app

• Device limitations

• Security or privacy settings

Some email apps limit or completely disable video playback inside emails.

This can happen with:

• Gmail (especially mobile app)

• Outlook (desktop and mobile)

• Apple Mail

• Older or custom email clients

This behaviour is controlled by the email provider, not Hope Spring eCards.

Yes. Video playback inside emails depends heavily on the device.

Common causes include:

• Outdated Android versions

• Older iOS devices

• Older desktop browsers

• Low device memory or restricted background activity

What to try:

• Open the email on a different device

• Update the device’s operating system

• Use a modern browser if prompted

Yes. A slow or unstable connection may prevent the video from loading.

This is common when the recipient is:

• On weak mobile data

• Using restricted public Wi-Fi

• Experiencing network interruptions

Tip: Ask the recipient to reload the email or switch to a stronger connection.

Yes. Some security tools may:

• Block media content in emails

• Prevent videos from loading automatically

• Disable interactive elements

This can occur on:

• Corporate email accounts

• Devices with strict antivirus or privacy apps installed

When sent via WhatsApp:

• The recipient receives a secure viewing link

• The video opens in a web browser

• This method avoids email playback limitations

Because of this, WhatsApp delivery is often more reliable, especially if the recipient has email playback restrictions.

Possible reasons include:

• Very old browser on the recipient’s device

• Poor internet connection

• Temporary browser or device issue

What to do:

• Refresh the page

• Try a different browser

• Open the link on another device

If the issue continues:

1. Ask the recipient which device and email app they are using

2. Suggest opening the eCard on another device or via WhatsApp

3. Contact Hope Spring eCards support with:

• Sender’s email

• Recipient’s email

• Delivery method (Email or WhatsApp)

• Device type (Android, iPhone, desktop)

Our team will investigate and assist promptly.

For the best experience:

• Use WhatsApp delivery when possible

• Ensure devices and apps are up to date

• Use a strong internet connection