FAQs

Frequently Asked Questions.
Here are some common questions about Hope Spring ecards.

How much do ecards cost?

We suggest that you make a donation equivalent to what it would have cost you to purchase a paper card and postage stamps. Of course, we would be delighted if you donate more than the cost of a card and postage. Your donation will be collected on a secure payment page.

Can I send to a large list of email addresses?

Yes, you can. You can upload a spreadsheet with a list of email addresses you want to send an ecard to. This service is only available to corporate users who want to send bulk ecards to their staff or customers. You can find out more information about this on this page.

My ecard didn’t reach my recipient, what went wrong?

We get this question during the Christmas period. Due to high volumes of activity, your recipient may experience a delay receiving your ecard and your confirmation may be slightly delayed.

I wish to resend an ecard to the correct email address this time; do I have to make another donation?

No, you do not have to donate again. Just contact us and we will give you a token that bypasses the donation stage of the ecard sending process.

Can I upload a logo or an image to my ecard?

Yes, you can. This feature is, however, only available to corporate ecard senders. Find out more information about corporate ecards here

I haven't received my confirmation email yet?

There can sometimes be a short delay with emails being received (both for sender and recipient), you can be sure that your confirmation will arrive if your email address is correct. If you still have not received your confirmation email after 3 hours, please contact us, via our contact page, providing your details and we will look into it for you.

Still need help?

Please contact us here.